1. Scope and Definitions

1.1 These Terms and Conditions apply to the business relationship between Osterhaus Consulting GmbH (hereinafter referred to as the “Provider”) and the customer (hereinafter referred to as the “Customer”), in particular—but not exclusively—with regard to contracts for services such as consulting and/or coaching services (hereinafter collectively referred to as “Services”).

1.2 Prior to using the Provider’s Services, the Customer confirms that they act as an entrepreneur and use the Services exclusively for the purposes of their commercial or self-employed activity.

1.3 Conflicting, deviating, or supplementary general terms and conditions of the Customer shall not become part of the contract unless the Provider has expressly agreed to their validity in advance. These Terms and Conditions shall also apply if the Provider performs Services with knowledge of conflicting or deviating terms of the Customer.

2. Services

2.1 The Provider offers various Services, in particular participation in coaching programs, seminars, and consulting services, which may be provided via multimedia, video-based formats, telephone, and/or on-site. Services may be standardized and/or individualized depending on the selected service package.
Unless otherwise agreed, the specific scope of Services is defined in the service overview available at:
https://jaschaosterhaus.com/angebot

2.2 Beyond providing the Services, no specific result or success is owed.

2.3 The Provider retains the right to determine the content and structure of coaching, service, and/or consulting agreements entered into with the Customer.

3. Conclusion of Contract

3.1 The presentation of Services on the website or in advertisements does not constitute a binding offer by the Provider but merely invites the Customer to submit an offer.

3.2 Contracts may be concluded verbally (in particular via video call and/or telephone) or in written form (e.g. by email). In the case of verbal contract conclusion, the Customer has no claim to receive the contractual content in written form unless otherwise agreed.

3.3 Verbal contracts are concluded through mutual declarations of intent. The Customer consents to the recording of conversations and/or video calls for evidentiary and documentation purposes.

3.4 In the event of written contract conclusion (e.g. by email), the following applies:
The Provider shall confirm receipt of the Customer’s order by email. This confirmation does not constitute acceptance of the offer. Acceptance shall take place within three days either by explicit declaration or by commencement of performance.

4. Prices and Due Date

4.1 The remuneration applicable at the time of contract conclusion as specified in the service description shall apply. If no remuneration is specified, the individually agreed fee shall apply. All prices are exclusive of any applicable statutory value-added tax.

4.2 Unless otherwise agreed, the Customer is obliged to make advance payment. Payment is due immediately upon conclusion of the contract.

5. Contract Term

5.1 Unless otherwise agreed, the contract is concluded for the term specified in the service description.

5.2 If no explicit contract term is agreed, a minimum term of one month shall apply, automatically renewing for successive one-month periods unless terminated with two weeks’ notice to the end of the month.

6. Payment Terms

6.1 Payment shall be made by direct debit unless otherwise agreed. Alternative payment methods (e.g. credit card payments) or payment service providers may be agreed. Installment payments may be agreed upon subject to the Provider’s consent.

6.2 If a payment fails due to insufficient funds, incorrect banking details, or unjustified objection to a direct debit, the Customer shall bear any fees incurred as a result of the chargeback.

7. Default

7.1 If the Customer is in default of payment, the Provider is entitled to withhold further Services until outstanding payments have been settled.

7.2 The Provider may terminate the contract without notice for good cause and discontinue all Services. Good cause exists in particular if the Customer is in default with at least two installment payments. The Provider may claim compensation equal to the remuneration that would have become due until the next ordinary termination date, less any expenses saved.

8. Liability for Damages

8.1 The Provider shall be liable, regardless of the legal basis, only in accordance with the provisions set out in Sections 8.2 to 8.4.

8.2 Unlimited liability applies in cases of intent or gross negligence, injury to life, body, or health, breach of an assumed guarantee, or fraudulent concealment of defects.

8.3 In cases of slight negligence, liability shall be limited to foreseeable damages typical for the contract and shall apply only to breaches of essential contractual obligations.

9. Data Protection and Confidentiality

9.1 The Customer is informed that the Provider collects, processes, and uses personal data in machine-readable form within the scope of the contractual purpose. All personal data shall be treated confidentially.

9.2 Both parties undertake to keep confidential all information of the other party obtained in the course of contract performance.

10. Copyright

10.1 All content provided in the course of contract performance is protected by copyright.

10.2 The Customer is granted a non-exclusive right to use the content solely for the duration of the contract. Any transfer and/or reproduction is prohibited and may result in a contractual penalty determined by the Provider and subject to judicial review.

10.3 The Customer agrees that audio and video recordings of sessions may be created and evaluated without limitation in time, location, or content.

11. Right of Withdrawal

11.1 The Provider concludes contracts exclusively with entrepreneurs. A right of withdrawal does not exist. This also applies if a consumer falsely represents themselves as an entrepreneur at the time of contract conclusion.

12. General Provisions

12.1 Place of performance is Lucerne, Switzerland. Jurisdiction for all disputes arising from or in connection with this contract shall be the courts of Lucerne, Switzerland. Alternatively, the Provider may bring proceedings at the Customer’s place of business.

12.2 Swiss law shall apply to the contractual relationship and all disputes, excluding conflict-of-law provisions.
​
​
​Last updated: 27 February 2025

By registering, you agree to our Privacy Policy and confirm
that you wish to receive regular updates from our company.

1. Scope and Definitions

1.1 These Terms and Conditions apply to the business relationship between Osterhaus Consulting GmbH (hereinafter referred to as the “Provider”) and the customer (hereinafter referred to as the “Customer”), in particular—but not exclusively—with regard to contracts for services such as consulting and/or coaching services (hereinafter collectively referred to as “Services”).

1.2 Prior to using the Provider’s Services, the Customer confirms that they act as an entrepreneur and use the Services exclusively for the purposes of their commercial or self-employed activity.

1.3 Conflicting, deviating, or supplementary general terms and conditions of the Customer shall not become part of the contract unless the Provider has expressly agreed to their validity in advance. These Terms and Conditions shall also apply if the Provider performs Services with knowledge of conflicting or deviating terms of the Customer.

2. Services

2.1 The Provider offers various Services, in particular participation in coaching programs, seminars, and consulting services, which may be provided via multimedia, video-based formats, telephone, and/or on-site. Services may be standardized and/or individualized depending on the selected service package.
Unless otherwise agreed, the specific scope of Services is defined in the service overview available at:
https://jaschaosterhaus.com/angebot

2.2 Beyond providing the Services, no specific result or success is owed.

2.3 The Provider retains the right to determine the content and structure of coaching, service, and/or consulting agreements entered into with the Customer.

3. Conclusion of Contract

3.1 The presentation of Services on the website or in advertisements does not constitute a binding offer by the Provider but merely invites the Customer to submit an offer.

3.2 Contracts may be concluded verbally (in particular via video call and/or telephone) or in written form (e.g. by email). In the case of verbal contract conclusion, the Customer has no claim to receive the contractual content in written form unless otherwise agreed.

3.3 Verbal contracts are concluded through mutual declarations of intent. The Customer consents to the recording of conversations and/or video calls for evidentiary and documentation purposes.

3.4 In the event of written contract conclusion (e.g. by email), the following applies:
The Provider shall confirm receipt of the Customer’s order by email. This confirmation does not constitute acceptance of the offer. Acceptance shall take place within three days either by explicit declaration or by commencement of performance.

4. Prices and Due Date

4.1 The remuneration applicable at the time of contract conclusion as specified in the service description shall apply. If no remuneration is specified, the individually agreed fee shall apply. All prices are exclusive of any applicable statutory value-added tax.

4.2 Unless otherwise agreed, the Customer is obliged to make advance payment. Payment is due immediately upon conclusion of the contract.

5. Contract Term

5.1 Unless otherwise agreed, the contract is concluded for the term specified in the service description.

5.2 If no explicit contract term is agreed, a minimum term of one month shall apply, automatically renewing for successive one-month periods unless terminated with two weeks’ notice to the end of the month.

6. Payment Terms

6.1 Payment shall be made by direct debit unless otherwise agreed. Alternative payment methods (e.g. credit card payments) or payment service providers may be agreed. Installment payments may be agreed upon subject to the Provider’s consent.

6.2 If a payment fails due to insufficient funds, incorrect banking details, or unjustified objection to a direct debit, the Customer shall bear any fees incurred as a result of the chargeback.

7. Default

7.1 If the Customer is in default of payment, the Provider is entitled to withhold further Services until outstanding payments have been settled.

7.2 The Provider may terminate the contract without notice for good cause and discontinue all Services. Good cause exists in particular if the Customer is in default with at least two installment payments. The Provider may claim compensation equal to the remuneration that would have become due until the next ordinary termination date, less any expenses saved.

8. Liability for Damages

8.1 The Provider shall be liable, regardless of the legal basis, only in accordance with the provisions set out in Sections 8.2 to 8.4.

8.2 Unlimited liability applies in cases of intent or gross negligence, injury to life, body, or health, breach of an assumed guarantee, or fraudulent concealment of defects.

8.3 In cases of slight negligence, liability shall be limited to foreseeable damages typical for the contract and shall apply only to breaches of essential contractual obligations.

9. Data Protection and Confidentiality

9.1 The Customer is informed that the Provider collects, processes, and uses personal data in machine-readable form within the scope of the contractual purpose. All personal data shall be treated confidentially.

9.2 Both parties undertake to keep confidential all information of the other party obtained in the course of contract performance.

10. Copyright

10.1 All content provided in the course of contract performance is protected by copyright.

10.2 The Customer is granted a non-exclusive right to use the content solely for the duration of the contract. Any transfer and/or reproduction is prohibited and may result in a contractual penalty determined by the Provider and subject to judicial review.

10.3 The Customer agrees that audio and video recordings of sessions may be created and evaluated without limitation in time, location, or content.

11. Right of Withdrawal

11.1 The Provider concludes contracts exclusively with entrepreneurs. A right of withdrawal does not exist. This also applies if a consumer falsely represents themselves as an entrepreneur at the time of contract conclusion.

12. General Provisions

12.1 Place of performance is Lucerne, Switzerland. Jurisdiction for all disputes arising from or in connection with this contract shall be the courts of Lucerne, Switzerland. Alternatively, the Provider may bring proceedings at the Customer’s place of business.

12.2 Swiss law shall apply to the contractual relationship and all disputes, excluding conflict-of-law provisions.
​
​
​Last updated: 27 February 2025

By registering, you agree to our Privacy Policy and confirm that you wish to receive regular updates from our company.

By registering, you agree to our Privacy Policy and confirm
that you wish to receive regular updates from our company.